Doane University
  • Crete, NE, USA
  • Hourly
  • Full Time
  • Administration & Staff

Doane University is a mission-driven institution offering work/life balance and a competitive benefits package. Doane is an inspired and unique community committed to the liberal arts. We empower and encourage students, faculty, and staff to seize opportunities, take healthy well-calculated risks, and achieve excellence as they define it.


Doane University, a liberal arts university in Crete, Nebraska, is looking for a Service Center Specialist II. In this role you will be an active member of Doane University's Service Center focusing on great service delivery experiences for students, faculty, staff, and other stakeholders. In this position you are responsible for a broad range of customer service functions including switchboard, service desk, technology services, printing, mail services, library services, and bookstore assistance. You will also assist in training and supervising student staff.

The Service Center Specialist II serves as a trusted point of contact to support students, faculty, staff, and stakeholders reporting issues, requesting information, access, or other services ensuring the successful delivery of service through multiple channels including human, digital, self-service and automated.

Key Responsibilities in this position:

  • Provides first line investigation and diagnosis and promptly allocates issues as appropriate
  • Actively maintains knowledge in one or more specialized areas
  • Collaborates with other specialists to ensure advice given is appropriate
  • Investigates operational needs and contributes to the recommendation of improvements
  • Assists with the development and application of standards
  • Monitors service records to identify actions required to maintain or improve service

Education/Training:

  • Associate Degree in customer service/information technology or related field or equivalent work or military experience.

Qualifications/Skills/Abilities Required for Position:

  • Customer service, Problem management, Incident management

Qualifications/Skills/Abilities Preferred for Position:

  • ITIL related skills for service desk management

Licenses and Certifications:

  • ITIL and customer service-related certifications preferred

At Doane you will enjoy balance between life and work:

  • At Doane, you'll find that we're sensitive to your life outside of work, and we want our employees to enjoy their time at Doane as much as they enjoy their time away.
  • Our time-off plans offer staff a generous paid leave and eight paid holidays each year.
  • Offices close additional days around the winter holidays each year at no vacation expense to our employees.

We offer top-notch benefits:

  • Health, dental, and vision insurance; 403b retirement plan with employer matching contributions
  • Free admission to Doane University events
  • Discounts through Apple, Verizon Wireless, and more!
  • We encourage our employees to take advantage of a Doane education with tuition benefits for undergraduate and graduate programs. Employees' dependents can receive tuition benefits in our undergraduate programs too.
  • A mission-driven institution. With a singular direction and focus, Doane handles its business strategically. You'll see the difference of working for a purpose-driven organization that knows where it's going and where it will take your career.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, belong, feel valued, and make meaningful contributions to the university. Doane University is an equal opportunity employer and seeks candidates who reflect the diversity of our society.


Doane University
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